Successful Learning: Writing Winning Email: "
Number. 32 © CDTL 2003
“So you think you have good manners?”: Writing Winning Email
Ms Lee Gek Ling
Centre for English Language Communication
Winning email is well-mannered email. Some are born with manners, some have manners thrust upon them, but all must have manners. As manners are cross-cultural, what is considered good manners in one culture may be impolite in another (e.g. informal salutations such as “Hi Peter!” may be acceptable in an email to an American professor, whereas it would be considered overly familiar and therefore rude to an Asian professor). To minimise cross-cultural rudeness, be as cosmopolitan as possible, buy a handbook for international (or national) etiquette, err on the side of politeness, and/or be formal until told otherwise by the recipient of your email.
Features of Winning Email
Accurate, concise, witty (optional) subject line: An attention-grabbing subject line often entices the reader to open the email whereas an insipid or dull subject line puts the reader off. An old subject line from another email thread is misleading; the reader might miss the new email, dismissing it as more of the same old chain.
Correct salutation: Be courteous: spell someone’s name correctly. Taking the trouble to find out what others are called shows you are polite, respectful and careful. To mis-spell someone’s name, if it was written down for you before, is unforgivable, betraying your sloppiness.
Good body: The ideal email should fit onto one screen. If the email is more than a couple of sentences, include sub-headings/numbered paragraphs so that the reader can quickly scan through the main points. Reading an email should take no longer than writing one. Remember"